Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at manu.de.mey@telenet.be.

 

Shipping returns

To return your product, you should mail your product to: 

X-factory
De Brierstraat 16
2100 Deurne Antwerpen
Belgium

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
We strongly recommend that you use a trackable method to mail your return. Please send us an email at manu.de.mey@telenet.be to let us know the package will be returned.
Please conside purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at manu.de.mey@telenet.be for questions related to refunds and returns.